1. Shipping Destinations: We currently ship to addresses within Canada.

2. Shipping: We understand the importance of timely delivery. Standard orders are typically processed within 24 hours. For custom or personalized orders, processing time can vary depending on manufacturer lead-times. Please allow additional time for orders placed during holidays or promotional periods.

3. Shipping Costs: Shipping costs vary based on the destination, package weight, and shipping method. Shipping charges will be calculated at checkout, and you will have the opportunity to review and approve these charges before completing your order.  For bulk orders, freight quotes will be sent separately. 

4. Order Tracking: Upon shipment, you will receive a tracking number via email, allowing you to monitor the status and progress of your order.

5. Customs and Import Duties: Please note that you are responsible for any customs or import duties that may be applicable to your order. These fees may vary based location.

6. Delayed or Missing Shipments: While we strive for impeccable service, we cannot always control external factors that may affect delivery times. If your order is significantly delayed or goes missing, please contact our customer support team, and we will work diligently to resolve the issue.

7. Address Accuracy: It is essential to provide accurate shipping information. We cannot be held responsible for undelivered packages resulting from incorrect or incomplete addresses.

8. Returns and Exchanges: For information on our return and exchange policy, please refer to our dedicated Returns and Exchanges page.

9. Contact Us: If you have any questions, concerns, or special requests regarding shipping, please do not hesitate to reach out to our customer support team at abby@bcepoxydepot.ca